Medical Customer Care Representative - Maxicare (Bali-Based)

Join Maxicare, a leading healthcare provider, as a Medical Customer Care Representative based in beautiful Bali! This is a unique opportunity to combine your passion for healthcare with exceptional customer service skills while enjoying the vibrant culture and work-life balance that Bali offers.

As a Medical Customer Care Representative, you will be the first point of contact for our customers, providing them with accurate and compassionate medical information. You will handle a wide range of customer inquiries, from general health questions to complex medical conditions, ensuring that our customers receive the best possible care and support.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries about medical products, services, and treatments with accuracy and professionalism.
• Provide information on insurance plans, coverage, and claims processing.
• Assist customers with scheduling appointments, refills, and other medical services.
• Resolve customer complaints and concerns promptly and effectively.
• Maintain detailed records of customer interactions and follow up on any unresolved issues.
• Collaborate with the medical team to ensure that customers receive the best possible care.
• Stay up-to-date with the latest medical advancements and industry trends.
• Participate in team meetings and training sessions to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in healthcare, communications, or a related field.
• Minimum 2 years of experience in customer service, healthcare, or a related field.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and decision-making skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with healthcare software and tools such as Epic, Cerner, or similar systems.
• Certification in healthcare customer service or a related field is a plus.
• Passion for healthcare and a commitment to providing excellent customer service.

🛠️ Keahlian

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